Parts Return Policy

There are some requirements needing to be met in regard to parts return to Tristram Northland. 

These are not solely set in place by Tristram Northland, but the conditions that our parts suppliers impose on us when we order parts on your behalf that require their subsequent approval for return.

Before considering parts return, the following part types are simply not able to be returned to Tristram Northland once the order has been placed, as we are not able to return them to our suppliers: 

• Accessories
• Electrical / Electronic parts
• Safety system parts (i.e., Airbags, Seat belts etc.)
• Panel & Trim parts (including Parts Trader parts)
• Overseas sourced parts (i.e., air freight)
• Special order
• VOR
• Stock order parts
• Special offer/Special pricing parts
• Damaged parts: that have been repaired/reworked/painted.

Based on the above, it is extremely important that when ordering parts, you clearly understand what we are ordering during the part price & availability enquiry process.

Whilst our Parts interpreters will look up parts based on the information provided, if either party are not 100% sure of the part(s) required for order we have the ability to share supporting images that we have available via our suppliers parts catalogue systems. Parts become non-returnable as the order is placed, so a call/email directly after placing an order are not always possible for cancellation/return - so always order parts with 100% confidence.

So, as long as the part you are looking to return does not fall into any of the above-mentioned part types, the final stage is to ensure the following pre-requirements are met and understood too:

• Part(s) are in the original packaging.
• Part(s) are in “as new/supplied” condition in order to resell/return.
• Part(s) have not been fitted to a vehicle.
• Part Return value must be over $100 (suppliers do not accept parts under this value to be returned)
• Part Returned to us within 7 Days of invoice date.

An issue we experience on a frequent basis is that parts are requested to be returned/credited due to your customers not following through on the work requiring the parts. As we are not able to return these parts to our suppliers for the reason(s) given above, therefore resulting in you not being able to return them to us, it is advisable to always take full payment for the parts once you have received the price and availability information from us and before placing the order with us, as this is the point of no return.

Damaged Parts

Whilst all parts sent are checked prior to shipment to you, they can of course get damaged during the freight processing, therefore it is essential to check all parts received in a timely manner with any noted damage reported to us within two days of the invoice date. 

All damages must be reported to us; with supporting pictures of the damage part(s), the freight packaging condition in which it arrived, and the invoice details. This information must be emailed to parts@tristramnorthland.co.nz. 

Please hold these parts until directed to either dispose of, or return to us accordingly. 
If you have any further questions, then please contact us at parts@tristramnorthland.co.nz